CrowdCare Corporation, provider of the world’s most advanced self-care solutions for connected devices, is pleased to announce it has expanded into the U.K. with a new resource based there. Geoff Casely, a 20 year veteran of the EMEA mobile telecoms industry, is now working with mobile operators across the region to increase customer satisfaction, raise Net Promoter Scores (NPS) and achieve massive cost savings, by helping them to dramatically improve the way they provide self-care to their customers.
With the intense competition among carriers in Europe and high expectations from customers, there is a growing need to differentiate services with a great self-care experience. The latest research shows that customers prefer self-care through mobile apps or web sites that are simple to use, convenient and have the right level of interactivity*. The Wysdom platform is the customer care platform that can scale with the Internet of Things (IoT) by using context to personalize answers and support virtually any piece of hardware.
Full Article Here: www.prweb.com
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